Yes, Jackpot Go has a fully functional mobile app — available for free on both Android and iOS.
Steps to Install on Android:
1. On the Jackpot Go website's Downloads page Go.
2. Tap the "Download Android APK" button — the APK file will begin downloading.
3. Once the download is complete, go to your phone's Settings > Security and enable "Unknown Sources" or "Install unknown apps".
4. Tap the downloaded APK file and press the Install button.
5. Once installed, log in directly or create a new account.
On iOS (iPhone/iPad): Search for "Jackpot Go" on the App Store and tap Get. Alternatively, use the App Store link provided on the download page.
One of the app's key advantages is that you stay logged in without re-entering your password each time, you can unlock it with your fingerprint, and you'll receive push notifications when a live match kicks off. The APK download is approximately 35–45 MB in size — downloading over Wi-Fi is recommended for the best speed.
Steps to Install on Android:
1. On the Jackpot Go website's Downloads page Go.
2. Tap the "Download Android APK" button — the APK file will begin downloading.
3. Once the download is complete, go to your phone's Settings > Security and enable "Unknown Sources" or "Install unknown apps".
4. Tap the downloaded APK file and press the Install button.
5. Once installed, log in directly or create a new account.
On iOS (iPhone/iPad): Search for "Jackpot Go" on the App Store and tap Get. Alternatively, use the App Store link provided on the download page.
One of the app's key advantages is that you stay logged in without re-entering your password each time, you can unlock it with your fingerprint, and you'll receive push notifications when a live match kicks off. The APK download is approximately 35–45 MB in size — downloading over Wi-Fi is recommended for the best speed.
Some details can be updated on your own, while others require support assistance — this is by design, for security reasons.
You can change yourself:
— Email address (from Account Settings)
— Password (from Settings > Security)
— Communication preferences & notification settings
— Profile photo
Changes that require support:
— Registered mobile number (can be changed after identity verification — KYC required)
— Full name (updated to match your NID details)
— Date of birth
To change your mobile number, email support@jackpotgo.my or contact us via live chat. After verifying your old number with an OTP and confirming your identity with your NID, the change is typically completed within 24 hours. Keep in mind that you may also need to update your payment method when changing your number.
You can change yourself:
— Email address (from Account Settings)
— Password (from Settings > Security)
— Communication preferences & notification settings
— Profile photo
Changes that require support:
— Registered mobile number (can be changed after identity verification — KYC required)
— Full name (updated to match your NID details)
— Date of birth
To change your mobile number, email support@jackpotgo.my or contact us via live chat. After verifying your old number with an OTP and confirming your identity with your NID, the change is typically completed within 24 hours. Keep in mind that you may also need to update your payment method when changing your number.
Jackpot Go regularly hosts tournaments and leaderboard competitions — these tend to be more frequent around major sporting events such as the IPL, the World Cup, or the Premier League season.
How to Participate:
1. Log in to your account and go to the "Promotions" or "Tournament" section.
2. Browse the list of active competitions — each one displays its terms and prizes.
3. Tap the "Join" button to complete your registration.
4. Points are added automatically whenever you place bets on selected markets.
How points are calculated:
Points are generally calculated based on bet amount and odds. For example, you earn points on bets of ৳200 or more, and bets of ৳500 earn double points. Points are credited after bets are settled — not while they are still active. The full points structure for each competition is displayed on the tournament page.
Top leaderboard positions are rewarded with cash prizes, bonus balance, or exclusive vouchers. Rewards are generally credited to your account within 48 hours of the competition ending.
How to Participate:
1. Log in to your account and go to the "Promotions" or "Tournament" section.
2. Browse the list of active competitions — each one displays its terms and prizes.
3. Tap the "Join" button to complete your registration.
4. Points are added automatically whenever you place bets on selected markets.
How points are calculated:
Points are generally calculated based on bet amount and odds. For example, you earn points on bets of ৳200 or more, and bets of ৳500 earn double points. Points are credited after bets are settled — not while they are still active. The full points structure for each competition is displayed on the tournament page.
Top leaderboard positions are rewarded with cash prizes, bonus balance, or exclusive vouchers. Rewards are generally credited to your account within 48 hours of the competition ending.
Jackpot Go's policy is — Each person may hold only one account. However, two different individuals from the same household — each with their own NID, separate mobile number, and separate payment account — may each open their own account. This does not violate any policy.
Not permitted:
— Multiple accounts per person (even under a different name or number)
— Opening a new account to claim the welcome bonus again
— Creating an account using someone else's NID
— Using one payment number across multiple accounts
Jackpot Go's system detects multiple accounts belonging to the same person by analysing IP addresses, device information, and payment methods. If caught, all associated accounts will be permanently closed and any funds may be forfeited. If two members of the same household each have an account, it is safest to use separate devices and internet connections — or notify support in advance.
Not permitted:
— Multiple accounts per person (even under a different name or number)
— Opening a new account to claim the welcome bonus again
— Creating an account using someone else's NID
— Using one payment number across multiple accounts
Jackpot Go's system detects multiple accounts belonging to the same person by analysing IP addresses, device information, and payment methods. If caught, all associated accounts will be permanently closed and any funds may be forfeited. If two members of the same household each have an account, it is safest to use separate devices and internet connections — or notify support in advance.
KYC (Know Your Customer) verification is mandatory before your first withdrawal. It confirms your identity and helps keep your account secure.
Required Documents (any one of the following):
— National ID Card (NID) — clear photos of both front and back
— Passport (photo page and signature page)
— Driving license (both sides)
Photo guidelines:
— Take photos in good lighting; avoid shadows or blurry images
— Make sure all text in the document is clearly legible
— File formats accepted: JPG, PNG, or PDF (maximum 5 MB per file)
How to Deposit:
Go to the "Verification" or "KYC" section in your account settings and upload your files.
Processing Time: Verification is usually completed within 12 to 24 hours. During peak periods, it may take up to 48 hours. You will be notified by email or SMS once verified. If there are any issues, the support team will reach out to you directly.
Required Documents (any one of the following):
— National ID Card (NID) — clear photos of both front and back
— Passport (photo page and signature page)
— Driving license (both sides)
Photo guidelines:
— Take photos in good lighting; avoid shadows or blurry images
— Make sure all text in the document is clearly legible
— File formats accepted: JPG, PNG, or PDF (maximum 5 MB per file)
How to Deposit:
Go to the "Verification" or "KYC" section in your account settings and upload your files.
Processing Time: Verification is usually completed within 12 to 24 hours. During peak periods, it may take up to 48 hours. You will be notified by email or SMS once verified. If there are any issues, the support team will reach out to you directly.
Jackpot Go offers several free responsible gaming tools that you can activate at any time from your account settings.
Deposit Limit: Set a daily, weekly, or monthly deposit cap for yourself. Once you reach the limit, the system will not allow any further deposits. For example, you can set a daily limit of ৳500 or a monthly limit of ৳5,000.
Loss Limit: Set the maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets will be accepted.
Session Time Limit: Set how long you want to play in a single session. You will be logged out automatically when the time is up.
Reality Check: A gaming summary will be shown every 30 minutes, 1 hour, or 2 hours, depending on your preference.
Rules for Increasing Limits: Lowering a limit takes effect immediately, but increasing it requires a waiting period (typically 7 days) — this is to protect against impulsive decisions made in the heat of the moment.
You can access all tools from Settings > Responsible Gaming. For more details, Responsible Gaming page Go.
Deposit Limit: Set a daily, weekly, or monthly deposit cap for yourself. Once you reach the limit, the system will not allow any further deposits. For example, you can set a daily limit of ৳500 or a monthly limit of ৳5,000.
Loss Limit: Set the maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets will be accepted.
Session Time Limit: Set how long you want to play in a single session. You will be logged out automatically when the time is up.
Reality Check: A gaming summary will be shown every 30 minutes, 1 hour, or 2 hours, depending on your preference.
Rules for Increasing Limits: Lowering a limit takes effect immediately, but increasing it requires a waiting period (typically 7 days) — this is to protect against impulsive decisions made in the heat of the moment.
You can access all tools from Settings > Responsible Gaming. For more details, Responsible Gaming page Go.
Withdrawals from Jackpot Go are supported across all major mobile banking services in Bangladesh — including bKash, Nagad, Rocket, and Upay.
Key Withdrawal Terms & Conditions:
— Minimum amount: ৳200
— Maximum daily withdrawal limit varies depending on your account's VIP level
— KYC verification is mandatory (before your first withdrawal)
— Withdrawals must be made using the same method used for the deposit
Withdrawal Steps:
1. Log in to your account and go to the "Wallet" or "Withdrawal" section.
2. Enter the amount and confirm your bKash number.
3. Confirm the request using the OTP.
4. Once the transaction is processed, you will receive an SMS confirmation from bKash.
Time: Withdrawals to KYC-verified accounts are typically processed within 30 minutes to 2 hours. During late nights or peak hours, it may take up to 4 hours. If you have a bonus balance, you must meet the wagering requirements before withdrawing — check the "Bonus" section for details. If your withdrawal is delayed, contact support and keep your withdrawal reference number handy.
Key Withdrawal Terms & Conditions:
— Minimum amount: ৳200
— Maximum daily withdrawal limit varies depending on your account's VIP level
— KYC verification is mandatory (before your first withdrawal)
— Withdrawals must be made using the same method used for the deposit
Withdrawal Steps:
1. Log in to your account and go to the "Wallet" or "Withdrawal" section.
2. Enter the amount and confirm your bKash number.
3. Confirm the request using the OTP.
4. Once the transaction is processed, you will receive an SMS confirmation from bKash.
Time: Withdrawals to KYC-verified accounts are typically processed within 30 minutes to 2 hours. During late nights or peak hours, it may take up to 4 hours. If you have a bonus balance, you must meet the wagering requirements before withdrawing — check the "Bonus" section for details. If your withdrawal is delayed, contact support and keep your withdrawal reference number handy.