Jackpot Go Privacy Policy — How We Keep Your Data Safe

This Privacy Policy applies to all users of the Jackpot Go platform (jackpotgo.my) and its mobile application. By creating an account or using any of our services, you agree to this Privacy Policy.

Jackpot Go believes privacy is a fundamental right. This policy exists not merely to meet legal obligations — we are genuinely committed to protecting your data. Adhering to international privacy standards is also a condition of our operating licence.

Jackpot Go collects three categories of information: what you provide directly, what is collected automatically as you use the service, and what may be received from third parties.

Information You Provide Directly:

• Full name, date of birth, mobile number, and email address (collected at registration).
• National ID number and photo (collected during KYC verification).
• Current address information (required for withdrawal verification where applicable).
• Your payment method details — such as your bKash or Nagad number (payment information is not stored directly on our servers; it is held in encrypted form).
• Information you share when contacting our support team.

Automatically Collected Information:

• IP address, device type, and operating system.
• Browser information and session data.
• Activity logs on the platform — which pages you visited and how long you spent on them.
• Betting history and transaction records.

Jackpot Go uses your data only for specific, legitimate purposes. Below is a clear breakdown of what data is collected and how it is used:

• Account Management: To handle registration, verify logins, and keep your account secure.
• Service Delivery: For betting services, transaction processing, and results settlement.
• Identity Verification: To comply with KYC procedures and international regulations on anti-money laundering.
• Customer Support: To properly address your complaints or questions.
• Platform Development: To analyze usage patterns and improve the quality of our services.
• Security Monitoring: To detect fraud, multiple accounts, and suspicious activity.
• Promotional Communications: With your consent, we may send you updates on new offers and bonuses — you can opt out at any time.

Your data is never used beyond the purposes stated above. If we ever need to use it for a new purpose, we will obtain your consent first.

Jackpot Go does not sell your data. However, in certain circumstances, limited information may need to be shared with trusted parties:

• Payment Providers: bKash, Nagad, Rocket — only the minimum necessary information is shared to complete a transaction. Each of these providers has its own privacy policy.
• Identity Verification Services: During the KYC process, certain information may be shared with internationally accredited verification providers.
• Law Enforcement: Certain data may be required to be disclosed under a court order or official government directive.
• Technology Service Providers: Any hosting, cloud storage, or cybersecurity providers we work with are always bound by a data processing agreement.

Jackpot Go uses cookies and similar technologies to improve platform performance. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential cookies: To maintain your login session and keep the platform secure — the platform cannot function without these.
• Performance Cookies: To understand which pages are most used and where issues arise — this helps improve the service.
• Preference Cookies: To remember your language and display preferences.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Jackpot Go uses a multi-layered security approach to protect your data — technical, administrative, and physical safeguards all working together.

• Transport Layer Security (TLS): All data transmitted between your browser and our servers is encrypted.
• Data Encryption at Rest: Sensitive data stored on our servers is kept in an encrypted state at all times.
• Two-Factor Authentication (2FA): When enabled on your account, this adds an extra layer of security.
• Regular Security Audits: An external specialist team conducts regular penetration testing to identify vulnerabilities.
• Access Controls: Even internally, only authorized personnel with specific responsibilities can access certain data.
• Real-Time Threat Detection: Unusual logins and suspicious activity are detected automatically.

That said, no one can guarantee 100% security on the internet. Should a breach occur, Jackpot Go will notify affected users as quickly as possible and take immediate action to contain the situation.

Jackpot Go does not retain data longer than necessary. However, international financial regulations and licensing requirements oblige us to keep certain data for a specified period.

• Account information: For the duration of an active account and up to 5 years after closure (as required by law).
• Transaction Records: Between 5 and 7 years, as required under Anti-Money Laundering regulations.
• KYC Documents: 5 years after account closure.
• Support Communications: 2 years after the issue is resolved.
• Session & Log Data: Typically 90 days to 1 year.

As a Jackpot Go user, you have specific privacy rights. Contact our support team to exercise any of them.

• Right to Access: You can request to see what personal information we hold about you.
• Right to Rectification: You can update any information that is incorrect or out of date.
• Right to Erasure: You may request deletion of your data beyond what is required by legal obligations.
• Right to restrict processing: You can request that the use of your data be restricted in certain circumstances.
• Right to Opt Out of Marketing Communications: You can opt out of marketing emails or notifications at any time.
• Right to Lodge a Complaint: If you are dissatisfied with how your data is being used, you have the right to file a complaint with the relevant regulatory authority.

Requests to exercise your rights are typically responded to within 30 days. For more complex cases, additional time may be needed — you will be informed in advance if that is the case.

For any questions about our Privacy Policy, requests to access your data, or complaints, please contact the Jackpot Go support team.

• Live Chat: Click the chat button at the bottom-right of the platform — available 24/7 in Bengali.
• Email: support@jackpotgo.my — for privacy-related matters, you can typically expect a response within 48 hours.

Requests to delete data or close your account submitted by email will be processed after your identity has been verified. This step is in place for your own protection — to ensure no one else can delete your account information without your knowledge.